Frequently Asked Questions

Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.

Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our rates page.

Please contact us if you have any additional questions about renting a unit.

Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.

For other helpful packing and organizing tips, check out our storage tips page.

We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.

Our storage units are available on a month-to-month basis, giving you the flexibility to rent for as long or as little as you need. We simply ask for a 10-day notice prior to your next payment due date, as we operate on an anniversary-based billing cycle.

We do not maintain access to the storage units, so we ask that you provide your own lock. You’re welcome to use any standard lock of your choosing, but we highly recommend a cylinder disc lock for added security. These locks are available for purchase at our Dover office Monday through Friday from 9 AM to 5 PM, or at the kiosks at any of our facilities. We sell them for $15.

All of our facilities are equipped with security cameras, and we conduct weekly lock checks to ensure everything is secure. At our Dover and Newington locations, we have on-site residential managers who keep an eye on the facility. For added security in Epping and Hillsboro, we have timed doors and gates that limit overnight access.

We work with Pest End to ensure our facilities remain pest-free. They have bait boxes set up around the property, and they conduct frequent checks to monitor and address any potential pest issues.

Insurance is required at all of our facilities to help protect your belongings. If you have homeowners, renters, or business insurance that covers items in storage, we can accept proof of that. Otherwise, we offer affordable insurance options through a third-party provider that you can choose from during the rental process

What Is A "Remotely Operated" location?

For items that are sensitive to temperature and humidity fluctuations, we recommend considering one of our climate-controlled units. These units are maintained between 50 and 80 degrees Fahrenheit and feature a consistent 50% humidity level. This makes them ideal for storing items such as electronics, antiques, artwork, furniture, important documents, and anything else that requires stable temperature and humidity conditions. If your items don't need this level of protection, our standard units may be a more cost-effective choice.

A drive-up storage unit allows you to pull your vehicle directly up to the door of the unit, making it easy to load and unload your items. These units are perfect for those who need quick and convenient access to their belongings, especially for larger or bulkier items. You don't need to worry about hauling items long distances—simply drive up and unload!

Drive-up units are located on the outside of the facility, allowing you to pull your vehicle directly up to the door for easy loading and unloading. They’re great for items that you need to access frequently or larger items that are easier to move with a vehicle.

Interior units, on the other hand, are located inside a building, offering extra protection from the elements. While they don’t have direct vehicle access, they are ideal for storing items for those who prefer added security and protection from the outside environment

We offer several convenient ways to pay for your unit each month:

1. Phone: Pay directly over the phone with a debit or credit card. We can also set you up for autopay through this method.

2. Online Portal: Manage and pay your bills online, and set up autopay for automatic monthly payments.

3. In-Person:

   • Dover Office: Pay in person during business hours.

   • Kiosks: Available at the front of each facility, you can pay with card or cash.

   • Dropboxes: Located at Dover, Epping, and Newington, you can leave payments with your name and unit number.

4. Mail: Send checks or money orders to our main office at 385 6th Street, Dover, NH 03820.

Transferring to a different unit is an easy process! We offer a 48-hour grace period for you to move from one unit to another. Any credit from your existing unit will be prorated and transferred to the new unit. If you need longer than 48 hours to complete the move, we can rent both units to you and transfer the credit once you’re done.

Our access hours vary by location:

• Dover: 24/7 access to the facility.

• Epping: The gate automatically opens from 6 AM to 10 PM.

• Newington: 24/7 access, except for the interior units in Building A, which are open from 5 AM to 10 PM.

• Hillsboro: The doors automatically unlock from 6 AM to 10 PM

The access hours are the times when you can access your storage unit:

• Dover: 24/7 access to the facility.

• Epping: The gate automatically opens from 6 AM to 10 PM.

• Newington: 24/7 access, except for the interior units in Building A, which are open from 5 AM to 10 PM.

• Hillsboro: The doors automatically unlock from 6 AM to 10 PM.

Our office hours are from 9 AM to 5 PM, Monday through Friday. We operate out of our Dover office, so the other three locations are run remotely. If you need assistance, you can email, call, or stop by the Dover office. If it's after office hours, you may reach our call center for assistance.